Consumer Redressal

Hi sir, My name is Shoaib I got a sms from dish tv that if I would recharge for 2 months I would get the third month subcription for free. Yesterday was 3rd of april 2013 and as per the commitment from dish tv the next recharge date should be 2nd of july however as the per the records my next recharge date is 31st of may 2013. I was asked to pay 770 rupees as my monthly subscription is 385 Rupees when I asked for the refund they mentioned they never refund the money. I feel that i have been cheated by Dish tv they made the false commitment which they dint fullfill. secondly I bought this HD connection to see the hd channels after 2 hours from installation they hd channels were gone. Within 24 hours of reinstallation I called and they mentioned that its an alignemnt issue and I would have to pay more than 200 rupees for the technician visit. Now again there is an issue as within 24 hours of installation they are asking me to pay again for the services which never really worked at first go. and they say they cant help me unless I pay technician visit charges which is more than 200 rupees. The issue with this one is that even if I pay those technician visit charges there no assurance that I wont have any issues, it can move with air anytime. so if I would have the same issue 2 times a month then I am paying more than 400 rupees as technician charges over and above my monthly subcription charges. I think this is pretty unfair but they say this is there policy but I think this is their policy to make earnings. Please help me out with this ASAP. Thanks for the help in advance. Best Regards Shoaib 8800738007