Consumer Redressal

I have lost my peace of mind for last few days. This New Year has brought a headache to me because of Vodafone. I have been charged with 6823 rs out of which 5729 is for data usage. I am using a corporate plan on number 9987175142. Have a 2gb 2G plan @99 under this plan. On nov 14 I changed my handset and got a msg from Voda that they have activated a free 3g plan of 1gb on my new phone. This will be free of cost. And my original plan will be activated on the expiry of this plan. I immediately called customer care to know more about this. I told them I already have my plan of 2 gb and don?t want this plan. They assured me that this free of cost as I have taken a new phone. And post exhaustion of that plan I will get my original plan auto-activated. and this plan is for two months i.e. from 25th Nov 14 to 25th Jan 15. I asked them what will happen to my actual plan. If I used complete 1 gb in this month will I be charged for next usage. They assured that once I have exhausted this limit say e.g. within 10days my original plan will get activated and no charges will be there. That means after 10days I will be automatically active on my original plan. But I was shocked to see my bill with 5729 as data charges. I immediately called CC and initially he was trying to explain me how the bill is correct. When I explained him all the msgs and all the calls I made to CC previously he agreed that the bill is incorrect. And have only considered single plan while calculating the bill. And he told me to write to corporate.assist@vodafone.com. Which I did and received a reply that the bill is correct and no changes will be done. I again called CC, repeated the same story-sequence was same. Initially they kept explaining how the bill is incorrect and how I should minimize my usage to avoid this. I explained them all calls, msgs and previous day?s call which CC agreed that the bill is incorrect. Then that person too agreed yes the bill is incorrect. And he raised complaint in his system on my behalf and assured I will get a call from their end to understand the bill and will definitely get a corrected bill. I waited for full day but no call. So I myself called them up and aging the history repeated, ending with CC agreeing on bill incorrect. This has happening since Monday 5th Jan 15. I am getting assurance that I will receive corrected bill, and I am clueless on receiving mails form their end that the bill is correct and I will have to pay that. Meanwhile I called on 198 (Complaint number), the person was too rude. ?ja jo karna hai karlo? was the answer from him. Is this the way to talk to customers? Since yesterday evening I have got too many different answers to my query-1) Mam there is only one plan active on your number i.e. free plan of 3g 1gb. And my actual plan is deactivated. ?My answer how come I have been charged with monthly rental of 99 rs for my actual plan if it is deactivated? And how did you deactivate without my consent? To which I got second answer 2) Mam only one plan active on your number i.e. your actual plan of 2gb 2g plan. No 3g plan activated on your number as you did not activated it. My answer-what about the msg received from Vodafone which itself mentions that it is already active on my number, the same is reflecting on my account on myvodafone app. To which I got answer 3) Mam both the plans are active on your number but post exhaustion of 3g plan you have to activated your actual plan, which you did not do so the charges-my answer- this was confirmed by customer care that this is already active and it was reflecting on my account when I check online on myvodafone. To which they created new answer 4) You have used your 2g plan in 3g speed. So this charges. ?my simple answer- I did not ask you to provide it in 3g speed. Rather I am clueless how this will work? Please help me. I have all the messages all the artifacts that Vodafone is cheating me. They are replying that they are not aware of any such msg sent by them. OMG-they are not aware of their own services?????they can see everything in their system but not this????? Please help me, I can?t pay such a huge amount. This more than my 2 years bill.