Consumer Redressal

I went to get a Transfer Certificate Noida on 29th dec 14, as I have got transferred to Bangalore, The school asked me to pay the fees till March 15, which I eventually had to do. Then they told that school is closed due to cold wave till 5th and principal Tandon will come on 5th. I gave a written application and told them to give the TC to my friend (whose daughter also studies in same school). I asked if they needed something else from me, vice principal Ghosh told that "nothing else is required". Now for couple of days they told me that they needed the original birth certificate of my son, or else they will not give the TC due to which my son is not going to the school here in Bangalore as they are asking for the TC. Please help me . School - Rockwood School Address - B -67,sector - 33, Noida, My son's name is Ayush Verma of class 5.