Consumer Redressal

sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to service centre namely net surfers at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has again has the same problem.now they are asking me again wait for two months . to visit his service centre i have already waisted my time and money. i have put many mails on midhcare@lenovo.com and i have also clled many times to lenovo custamore care(1860 180 3425) regarding my problem but every time they give me wrong information.i want my phone replaced/refunded because it is mentioned it there book let which is having with this phone that if the service provider is unable to replace or repair your phone then the person is eligible to get whole amonut refunded sir i request ypurgoodself kindly look into this matter that will be your most kindness