Consumer Redressal

On 26th November I had taken an admission for my wife in Brilliant Computech for the course MS-CIT. It was a surprise from my to my wife for the course. My wife is a teacher, due to the tight schedule of my wife she's unable to attend the course. The form for the course was filled by me. They said the form will not be processed without the signature of my wife and they also need her pan card number for processing it. When I discussed with my wife she was not happy with my idea of surprise as she doesn't have time for it. After November'14 till date I thought may be she can pull out some time for the course but in vain. And finally when we went to the training centre, we narrated all the story and requested for a refund, they just turned down the request saying they do not have a refund policy. Since this story is genuine I told them since they've not even processed the form further from their end they can consider for the refund? But they again just bluntly refused for the refund.