Consumer Redressal

I recently moved from Bangalore to Rajasthan and hired Dlf Transport for moving my belongings and paid them in advance for moving unloading and unpacing but they delayed in shipping by a week and didn't provide me unloading service I was told by mr. Deepak a workman of Dlf Transport company that they will refund me the money and now after my goods reached me they started to ignore me and today Mr deepak told me that he won't return me my money