Consumer Redressal

Dear sir, Jeewan Darpan Teleshop [Kapil Complex, Mukhani,AT+po-Haldwani(Nainital) Uttrakhand-263139.]company called me at 01/12/2014 & told me that they offer me a (Samsung Galaxy Grand2) mobile at rupees 3000. After confirming the order they sent me a cod parcel at my address by post ,when i receave the parcel i paid the cod ammaount 3000 rupees , then i oppened the box and see there is no mobile fone ,i got a glass's paper wait . Then i complain at the comany's compalaint no. they told me " it's our mistake ,whithin 7 days You wiil get Your correct parcel" . but after 17 days yesterday(12/01/2015) they told "if i don't get my parcel in the evening then they refund my money in my account". But when I call them today(13/01/2015) they don't answer me, they dont pick up my call. please sir i beg you to help me to get me my money back.