Consumer Redressal

I would like to bring to your notice the harassment that I have been facing since the day I ordered for a new Tata Sky connection. The day I ordered (31st March, 2013),I very well mentioned to the executive about the type of television I am holding.Despite of that the executive didn’t inform me if any special kind of instrument is required for the complete set up.That was being notified to me when the technician came to my place and left the connections incomplete stating that I am supposed to go and get the one.I made a request to the technician to please bring the same as I am not able to watch the TV since 2days now. To this he shouted and reacted very badly, stating that he cannot do any anything.I landed up to the customer service desk. The first executive, with whom I had the word, after listening to the entire story, gave the commitment to me that he would call me back within 5 minutes.I am still waiting for his call. I called up again to the CC desk and had a word with Mr.Laxminarayan who assured that the installation would be done on the very next day by 10:30AM (4th April 2013).But unfortunately, no one turned up to my place till 11:00 in the morning and I was again left with no choice but to reach the CC desk. And to my horror, none of the executives were cooperative enough. One of the lady amongst them, put me on hold, without even asking me, or notifying me, and then disconnected the call!!!!! I simply wonder!!!!!After calling up nearly 4-5 times, finally this gentleman named Mr.Amardeep assured me that the things will get done by 13:00hours today(4th April 2013). But again, no one turned up to my place.Finally, I spoke with the floor supervisor Mr.Manish,around 7PM, requesting him to please take back their assets and refund my money at the earliest. To this, he apologized and assured me that things will be get done within next 2hours.But time and again, I didn’t receive any call from him till 10:30PM.And lastly, I again had a word with another supervisor who gave the excuse that as my cell phone was not reachable so they didn’t call me up. And since this is as per the Government rules not to call up the customer after 7:00PM. I wonder then how Mr. Manish gave me the commitment that he would call me up in 2hours when it was already 7:15PM???? Fed up with all this, I, now seek your help and suggestion regarding the same as I am not left with any more choice.