Consumer Redressal

My device automatically stopped playing songs. When I approached Star customer care (Authorized Service Center ) They took the device and gave the service job sheet ( Job No J42250150) My device was in the warranty period. When I revisited the above mentioned service center after 20 day. I was informed that the device was not repaired and was kept untouched as they did not have manual and the parts of the above mentioned device. They asked me to wait for some more time but looking at the thin unprofessional attitude and negligence regarding product service I took my device back. I revisited the center on 13.10.14 but was again sent back without any service with a reason that concerned mechanic was not available, So it could not be done.