Consumer Redressal

Sir, I had visited Reliance Communication outlet in Navi Mumbai and requested to recharge Pre-Paid Broadban connection by Rs.255 , they charged me for the same amount and after 2-3 days I had not received any balance in my net connection , I re-visited their outlet, they confirmed that balance is not updated ,they checked and requested to refund my amount later as that time they were not having cash of Rs.255 , I again went to their outlet after 2-3 days , their boss said he has not received any excess amount from his salesgirl who do recharges ,so he can\'t refund my amount of Rs.255 and informed that Reliance does not have policy to refund if the number given is not active. Kindly advise I want to take it strongly with them , they can play with consumer money .