Consumer Redressal

I was purchasing a blue slippers worth Rs 499 INR on 12/12/2014 from snapdeal.com and paying through mobikwik wallet(www.mobikwik.com) So during the transaction money debited from my mobikwik wallet but then I don't know what happened the transaction got failed though 499 was deducted from my account. When I called at snapdeal.com support services your team told me wait for 7-10 days for the automatic refund within 7-10 days After 7 days snapdeal.com(EXECUTIVES) told me that snapdeal.com did not receive money contact mobikwik, and contact mobikwik.com, When I contacted them they told that money was transferred from mobikwik.com to snapdeal.com and they gave me 2 transaction id's to conform from snapdeal such that they can refund the money. MOBIKWIK DURING OUR CONVERSATION MOBIKWIK.COM GAVE ME Transaction code and confirm the order status for :- MBK3069 & CCABL1AFW163 Also on the 10th day snapdeal.com finally registered an official complain for my issue with Request number 1363284