Consumer Redressal

I am writing this mail out of sheer FRUSTRATION & HARASSMENT caused to me by the after sales service rendered to me by Micromax Service Center M/S ANANNAYA INFOTEL, 44,SHYAMAPALLY , Jadavpur ( ground floor), Kolkata, West Bengal, Pin 700032. TIN number 19621229453. I submitted my handset Model No Micromax Bolt A089...IMEI 911354603547653 ESN 911354603547661. Model Code SERMOB0421, to the above mentioned service center on 20/11/2014 due to the following problems.... 1) Touch not working 2) Sim & MMC not working. 3) LED display flickering. My hand set is under repair warranty. I was informed that I will receive back my handset within maximum 28 days. But 49 days have crossed, I am yet to receive my handset. I receive a daily sms from DM-MMXSER stating that my device deposited under job sheet number E030489-1114-13474236 has be repaired, please collect the same. But when I go to the service center, To my surprise, I am informed that they have received a wrong model from Noida & it will take more 7 days. This is DISGUSTING. Such careless attitude is simply not acceptable. I need either my handset back or money. I went today and I was again asked to wait for another 15 days. Kindly help me to get back my money or phone.