Airline
Active
Complaint #9531 — anju bansal
Filed: 6 Jan 2015 ·
Address: 71/3,canal circular rd prasad exotica blk-8 flat 7f kolkata
We had booked tickets from Kolkata to Udaipur for the 23/12/14 flight booking ref no :AI/Y2XTZ
Kolkata to delhi flight AI 021 DEP 10:00 ARR 12:10
delhi to Udaipur flight AI471 DEP 16:00 ARR 17:10 (layover of 4 hrs )
But our kol del flight was delyayed by 2 hrs and delhi Udaipur was preponed by 2 hrs As we landed in delhi at 14:00 hrs our connecting flight departed without us though our boarding passes had been issued in Kolkata itself.
How can a connecting flight depart without passengers when the former flight has not arrived .
Due to no fault of ours are reservation at our Udaipur hotel at Hilltop was charged and we incurred a loss of an amount of Rs 20,000 as we reached Udaipur on the 24th dec'14 at 7:00 pm.
The mental harassment occurred is unaccountable as there was no one to guide us we had to run around in delhi airport for our luggage.
There was no management by air india staff who were very rude and uncooperative.
I demand compensation from Air india