Consumer Redressal

XOLO Q 1010i MOBILE HANDSET with IMEI no. 911363600403703 purchased from Sangeetha mobiles, Frazer town, Bangalore - 560005 vide invoice no. SI/FRA/1959 dated 15/06/2014 for Rs.13,504. Adviced to contact Shrishti services when the handset failed to get charged. Accordingly given for service vide work order no. R3074 on 02/12/14 at no.62B, Ground floor, 10th Main, 4th Block, Rajajinagar, Bangalore - 560010 (+918049534906, Mr. Jeetu: +919686662257). After several due dates, handed over back on 3/01/15 claiming to have repaired the same. Collected Rs. 1200 vide bill no. 2262 dated 3/01/15. On reaching home, it was noticed that the problem (of not charging) persisted. Immediately the matter has been informed on 3/01/15 itself to care@xolo.in, support@sangeethamobiles.com and servicesshrishti@gmail.com. Pray for replacement of handset and refund of service charges as well as compensation for the delay and inconvenience.