Consumer Redressal

I bought a orient air cooler in april 2014.In october-2014 for some unknown reason the cooler motor spot working,so i inform orient customer care so that they send somebody to repair the air cooler.They send a person name Mr.Bappa within 5days.According to Mr.Bappa-motor got damage so they will change the mottor after kalipuja.From October till date no one came to change the motor.Again again I called them in thair customer care number and they gave me a complain ID but still they have not send anybody to repair the air-cooler.In April-2015 the warranty period will be over.It is my request to consumer forum that plaese do something.Need your help.plz