Consumer Redressal

I registered up for cat'14 user id 4323235 on Aug,22 but due to some technical problem that was not considered an i got my money back on Oct'01. cat announced a correction date on Oct'10 and i did the payment on Oct'10 at 12:56:36 P.M. and that was successfully received by cat because in my application form the status of payment was written successful.(Transaction no. ASMP3513724655). I was able to download my admit card and i did. after some day got a mail from cat help desk that due to our technical problem we could not received your money, you have to make another payment for appear in examination. I didn't and could not appear in examination but still i didn't get my money back. I talked to cat help desk they said that we have refund your money,transaction no. (MSMP3498332554). I have checked my bank details but this transaction no.MSMP 3498332554 does not exist, there is no debit and credit in my account by this transaction no.