Internet / Broadband
Active
Complaint #939 — Soumya Mandal
Filed: 30 Mar 2013 ·
Address: House: 1780 (2nd Floor), East Pocket, Sector 23, Gurgaon, Haryana
I had chosen for Airtel Broadband 6 months Advanced Rental Broadband MXSUPER 1099 Plan this March, 2013.
Feasibility of connection in my residing area was confirmed OK by Airtel Representative during document & cheque collection.
March 18, 2013: Rs.5,500 value of Cheque & all necessary Verification Document submitted to Airtel Representative
March 19, 2013: SMS received from Airtel confirming AIRTEL Fixed Line Installation Request being processed vide No. 13409186
March 20, 2013: I called Airtel Helpline 1800-103-0121 requesting Installation status, AIRTEL Billing Account Number 7006165879 & phone no. 0124-420663 confirmed by Helpline, but no update provided of when installation job will be carried out
Till today March 30, 2013: no installation job carried out.
My Grievance & Question:
1. Very unhealthy situation of Airtel Installation & fraud commitments being provided by Airtel\'s representative.
2. How did Airtel frame Company Policy that first collect payment & documents without checking installation feasibility?
3. How do I get back by cheque (right now I will definitely inform my bank to stop payment of this cheque & myself have to bear cancellation charges?)
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