Consumer Redressal

I have purchase a bajaj sandwitch toaster from paytm.com order no. 63194849924 but due to some reason I have returned the product by madhur courier service on Nov 22 to merchant at Delhi address and they have received the product on Nov 24 as per the courier company. Courier tracking number is 8205613756. From Dec 1 I tried to communicate with paytm regarding the update but I am getting the same message that my amount will refund once merchant receive the product, as per the courier company merchant has received the product, but paytm team is not taking any initiative to confirm with merchant just giving me same IVR type replies everytime. The communication is as: Rajat, Dec 27 10:04: Hi Sonu, I am Rajat and I am going to do my best to solve your problem regarding refund. We are really sorry for inconvenience caused to you and apologize, you had to experience that. We have forwarded your details to our higher team and this problem will be solved soon. We highly appreciate your patie