Consumer Redressal

I had called your Customer care centre and lodged a complaint of the same with the customer care executive namely Mirza Sania & Wasim Shaik (Senior). While having a word with the customer care executive it came to my notice that, from your end wrong messages regarding the Data Balances has been send by you, which has been relied by me. (Message to 55333 "MBAL") For your reference I am Attaching herewith the screenshots of the messages delivered by you in my Mobile. While matching the same the Net balance on 27-12-2014 on 11.13 pm was 47.52MB, as per the Message delivered by you to me. but your Customer Care executive says the balance was 28MB. And when the balance reached 0 the message showed Balance of 47.52 MB Hence because of your wrong delivery of message I have used the Internet assuming that there is enough balance in my Net Pack. Why because of your Technical default the consumer should suffer undue hardship ??. Which means the consumer will never know the original balance be