Consumer Redressal

I have applied for broadband connection which was asked online for a vendor to call back from the website provided by TATA Enterprises. Mr. Masood, whose number is 8655504433, has taken Rs. 572 with my documents(photograph, self attested passport copy and self attested pan card copy), with application duly filled, on 17th December 2014, from my residence address as mentioned above. He had promise to get the connection done in 48 hours, but still my connection is not done. I have not received any receipt from him, he is not picking my phone and the customer care number from the website, are not helping with the issue. Kindly help.