Consumer Redressal

Hallo, I had purchased Godress Mattress from Koperkhairne in the month of Oct 13. Within just 9 months it got depleted. I placed an request for the replacement in the month of July 2014. After constant follow up for 3 months I got a replacement in the month of oct 2014. first they delivered wrong size, next day correct size was delivered. But within just 1 day the replaced mattress also got depleted. I contacted service dept., as per them they can cannot give me the assurance as to when I will get the mattress. meanwhile I came to know that the mattress delivered to me was having only coir and substandard. My complaint is whether a company like Godrej should be taking around 6 months to replace just a matterss? I have spoken to so many people from godrej but their approach is very casual. everybody used to give each others contact details and asked to call them. They never used to call me back for feedback. My complaint is placed in July & I am still waiting. it is dec end now.