Consumer Redressal

I take a consumer durable loan from capital first for purchase LED tv. That time i already paid Rs.249.00 for EMI card. Capital first representative told me after 3 emi my card will be dispatched to my residential address. But 5 emi already paid, still now no emi card has not come yet. I called many times at customer care of capital first but they did not tell me exact date that i can get my emi card. So please help me. My loan a/c no. is 2231171. My mobile no is 8017668821. I purchased led tv from khosla electronic at seal garden branch which is b.t.road.