Consumer Redressal

i am an union bank a/c holder and union bank debit card holder as well. I am using bank's mobile banking and sms banking services. I did mobile recharge for rs 197 on 27- 10-2014 using sms option "mobrec". Balance deducted from my saving a/c for same amount but rechrage not done on required mobile number. So i request you to guide me and help me..as mobile operator company and bank helpline excutives both are not listening to me properly.Its not about money ..its about lack of customer service and proper complaint channel.Please guide me further where to lodge my complaint