Consumer Redressal

I am a Tata Sky consumer. My id is 1097163057. We recharge our monthly subscription with Rs.300. However every month even before the month gets over we start getting alerts to recharge our account 4-5 days before the month is over. Without our approval different packages are activated due to which the monthly subscription amount rises up to a huge amount. Whenever we seek help from Tata Sky Customer Care, they provides us misleading information and finally disconnects without resolving the issues. I am highly frustrated with the way they are cheating their customers and refusing to provide any help when needed. I recharge my account thinking that I am paying for the entire month but end up paying some amount extra towards the end of the month. Seeking your earnest interference in this matter to the earliest possible. Regards, Samrat Datta