Consumer Redressal

Dear Madam/Sir, I had purchased 5 jeans from Fashionandyou.com on 19th November, from which i had returned 1 Jeans which was not of my fitting because it was a cheap imported good from Indonesia. Now i have asked for my return payment for 1 Jeans worth 1699 rupees but no action has been taken by the company. It's been now almost a month and they are just mailing/telling me that my issue would be sorted in next 24-48 hours everytime i mail or call them. They don't have a toll free no. and i had spend more than 200 rs worth talktime calling up these guys and asking me to resolve my issue. My Order no. is 120016169 dated 19/11/2014. Return on 22/11/2014 Telephonic complaint no. on 4th Decemeber is CAS-113896-S2R3G9 talked to Rakesh Bhandari asking for my return amount. 12th December telephonic complaint no. is CAS-1118529-X2M5K0 talked to Jagrati Singh. 16th Dec also I called them up and asked them to transfer my call to any superior from customer care and i was kept for hold for 5 mi