Consumer Redressal

I have booked a spicejet flight SG 401 from mumbai to hyderabad. The flight was sheduled to depart on 7:45 am 16th December 2014 but it first got delayed by 2hrs and was scheduled to depart at 10 but after checking in and security the flight was delayed and there was no time given bu the airline as to when the flight will depart. The reason given by the airline manager after 3hours was airline has no money to fuel the aircraft! Then why is this airline even allowed to operate! I missed a very important meeting also i had to cancel my further cancel my hotel bookings. The airline staff was rude and not ready to to give proper information! I want a refund . I want a 100% flight refund and a refund of my return flight fare which i had to cancel,atleast. This is the minimum i expect, because missing that importanr client meeting has hurt my business revenue.