Consumer Redressal

This complaint is regarding purchase of Fully Automatic Washing Machine of LG Company Model T70CPD22P from Vijay Sales on 5th June 14. The Machine is faulty & Vibrate dangerously. I have a Video shooting of the same & it was sent by mail to both LG & Vijay Sales Customer care. The same has been accepted by LG Technician & recommended for Replacement 4 weeks back. All these communications are over telephone & there is no written reply from their side to my several complaints & reminders (both telephonically & meeting them in person). My Mother who is 73 yr old for whom I had brought this machine is facing serious hardship due to non functioning of the machine. Further there seems to be no mechanism to know the status of my complaint. Kindly guide me in resolving the issue.