Consumer Redressal

Hi, I Manjunath purchased Samsung Galaxy Grand Duos I9082 through Samsung e-store booked online ( Purchase Order no 1070815 ) on 07th March, 2013 and delivered on 12th March, 2013 to my residence in Bengaluru. I initially found ( Defect 1) a small dot on the right hand side of the display screen, immediately called to the Samsung Customer Care on 16th March, 2013 Saturday and they asked to visit the service Center, It was evening and we thought of visiting on Sunday but we found Service center is on holiday, Monday I found ( Defect 2 ) MIC is not working i.e. I can only hear to caller but caller is not able to listen to me. On 19th March,2013 raised a compliant about the defects to <support.india@samsung.com. On 20th March,2013 visited to BTM Bengaluru service center with token no I130320201/20032013/ I 201 and they diagnosed the problem that it is hardware problem and display screen problem and told they will only service it so, again I called to Samsung Service Center talked to Mr Tej Ref no. 451723400 he told to talk to Service center Manager who was not available at that time and Service Center did not give his Mobile number. I have purchased a new mobile by paying the fixed price by the SAMSUNG e -Store believing it being a good brand and it sells genuine, reliable products with 100% customer satisfaction. I insist refund of money or maximum replacement of the product in good condition, I won\'t agree for service for a brand new mobile after paying full price as I feel I have been cheated by selling a defect piece and later on asking me to get it serviced. I am attaching the e mail chain as well. My e mail id manjunath.rumale@gmail.com Mob no 9164103444 Hoping I get the intended resolution. Thanks & Regards, Manjunath R M 9164103444 ---------- Forwarded message ---------- From: Manjunath R M <Manjunath_RM@infosys.com> To: InfyGoldPlus <InfyGoldPlus@infosys.com> Cc: \"manjunath.rumale@gmail.com\" <manjunath.rumale@gmail.com> Date: Sat, 23 Mar 2013 05:37:52 +0000 Subject: Problem in Samsung mobile bought from this offer Hi Team, I need your help to get a proper resolution for the problem facing by me after buying from Samsung offer SAMSUNG GALAXY GRAND DUOS I9082 on 12/03/2013 delivered date. I had the following problems which are confirmed from the samsung service store as well. 1. A Pixel not working ( Display problem ) 2. Mic not working ( one won\'t be able to hear from me over the call) I am insisting for refund of money or replacement of the phone, they are limiting to service of the defect parts. I feel I have been cheated by selling a defect piece and asking me to get it serviced instead of getting I have attached the email chain for your reference Please guide me. Regards, Manjunath R.M. Process Specialist ITD-CPC Infosys BPO Limited. 9164103444 ________________________________ From: manjunath rumale [manjunath.rumale@gmail.com] Sent: Friday, March 22, 2013 12:01 PM To: Manjunath R M Subject: Fwd: Re: Remainder 2 : Problems in samsung duos grand i9082 ---------- Forwarded message ---------- From: \"manjunath rumale\" <manjunath.rumale@gmail.com<mailto:manjunath.rumale@gmail.com>> Date: 22 Mar 2013 11:58 Subject: Re: Remainder 2 : Problems in samsung duos grand i9082 To: <support.india@samsung.com<mailto:support.india@samsung.com>> Cc: Hi I want to know what will be the resolution if I revisit the service centre. Refund, replacement or repair Please clarify, I will visit either for refund or repacement only. Thanks Regards Manjunath 9164103444 On 22 Mar 2013 11:00, \"SUPPORT INDIA\" <support.india@samsung.com<mailto:support.india@samsung.com>> wrote: Dear Customer, We thank you for taking time for sending this email and making us aware of the issues you are facing with the Samsung Product. We sincerely regret the inconvenience caused to you. With reference to your email we would once again request you to kindly visit our service center so that we can proceed further. We really regret our inability to serve you directly on your complaint. For further assistance you may contact our Customer Contact Center at 1800 3000 8282 or 1800 2668282. Thanking and assuring you for best services always. Warm Regards, Neetu Singh Chandel Customer Satisfaction Team - Support.India Contact Numbers 1800 3000 8282 or 1800 2668282 ------- Original Message ------- Sender : manjunath rumale<manjunath.rumale@gmail.com<mailto:manjunath.rumale@gmail.com>> Date : Mar 21, 2013 20:12 (GMT+05:30) Title : Remainder 2 : Problems in samsung duos grand i9082 Hi Praveen, I am not happy with the customer support too, I have clearly mentioned in the email that I have visited the BTM Bengaluru show room and after diagnosing the issue they assured for repair only this I have told in the morning itself to a Lady who had called me today and You have mentioned in the mail to visit service centre again. I have purchased a new mobile by paying the fixed price by the SAMSUNG E Store believing it being a good brand and it sells genuine, reliable products with 100% customer satisfaction. I insist refund of money or maximum replacement of the product in good condition, I won\'t agree for service for a brand new mobile after paying full price I feel I have been cheated by selling a defect piece and later on asking me to get it serviced. I have escalated the problems soon after knowing it to the samsung no on Saturday 16th March,2013 and e mailed about the problems on 19th March, 2013 ( Firstly problem in display then found mouth piece not working) then as per the resolutin in the email visited the service centre BTM Bengaluru with token no I130320201/20032013/ I 201 after chasing for service centre since sunday and again I have talked to your person Mr Tej Ref no. 451723400 on the same evening to ask for a better resolution when the service centre agreed for only repair. I won\'t be visiting any service centre from henceforth,for no fault of mine and I stick to my decision of refund of money or replacement at my residence. I am going to lodge a compliant with the appropriate authority for justice. Thanks & Regards, Manjunath R M 9164103444 On Thu, Mar 21, 2013 at 7:11 PM, SUPPORT INDIA <support.india@samsung.com<mailto:support.india@samsung.com>> wrote: Dear Mr. Manjunath, Firstly, we would like to thank you for spending your precious timMre in writing and bringing up your concern with Samsung Service to our knowledge. We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to you. We sincerely regret the inconvenience caused to you. With reference to your mail dated 20.05.2013 regarding your handset as it is not working fine. As per the telephonic conversation with you as we have requested you to visit to the service centre and submit your handset in the service centre so that they can diagnose the issue in your handset. Kindly cooperates with us so that we can resolve your issue on priority basis. Thanking and assuring you for best services always. Warm Regards, Praveen Pathak Customer Satisfaction Team - Support.India Contact Numbers 1800 3000 8282 or 1800 2668282 ------- Original Message ------- Sender : manjunath rumale<manjunath.rumale@gmail.com<mailto:manjunath.rumale@gmail.com>> Date : Mar 20, 2013 21:53 (GMT+05:30) Title : Remainder : Problems in samsung duos grand i9082 Hi, I have visited the service centre in BTM layout, Bengaluru today, after inspecting it they are telling they will repair it and won\'t replace the mobile set. I have also called to Service centre after visiting service centre to Mr Tej Ref no. 451723400 told to contact the service centre manager but he was not available. I am really unhappy with the above resolution, I request you to refund the money or at least replace the set with a new set because, I feel you have sold a defect piece to me and asking me now to agree for a service to undo the defect. I will be approaching consumer court for a better resolution if I won\'t get the required outcome. Please do the needful and oblige. regards, Manjunath R M 9164103444 On Tue, Mar 19, 2013 at 6:20 PM, SUPPORT INDIA <support.india@samsung.com<mailto:support.india@samsung.com>> wrote: Dear Customer, We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product. We sincerely regret the inconvenience caused to you. With reference to your query, you are requested to visit a Samsung Service Centre nearest to you. The address details of Samsung Service Centers are available at our website. Please click on the link mentioned below to get more information: http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION For further assistance you may contact our Customer Contact Center at 1800 3000 8282 or 1800 2668282. Thanking and assuring you for best services always. Warm Regards, Neetu Singh Chandel Customer Satisfaction Team - Support.India Contact Numbers 1800 3000 8282 or 1800 2668282 ------- Original Message ------- Sender : manjunath rumale<manjunath.rumale@gmail.com<mailto:manjunath.rumale@gmail.com>> Date : Mar 19, 2013 14:04 (GMT+05:30) Title : Problems in samsung duos grand i9082 Hi I manjunath R M purchased the above mobile through samsung mega e store po no 1070815. I have the following problems 1. Small dot on the right top side 2. Mouth piece not working 3. Takes lot of time to charge even under switch off mode I am really unhappy with the mobile and I request you to tell me the procedure to return and to avail the refund. Regards Manjunath 9164103444