Consumer Redressal

Sir/Madam, With due respect I state that I have purchased a Samsung 22 inch LED T.V. in 2009 and now it is u/s because of a faulty card inside as told by the Samsung service engineer, Kolkata. The cost of that card is around Rs.6225.I readily agreed for the replacement of the card. But now Samsung service centre is telling that card is not available and insisting me to deposit the set and take the depreciation money. I disagreed and asked for repair the same. They are refusing to repair.My set is just 5 and 1/2 yrs old. It is truly difficult for me to purchase a new T.V. set.They are denying to repair. My complain no with Samsung customer care is 8470691196. Pls guide me for the next course of action. Thanking You. Debjit Sarkar