Consumer Redressal

Hi , I have been charged roaming charges for the month of October and November even as I activated the roam like home service in the month of September. I also received a confirmation from your email as below Reference no : 1586007028. I am having a conversion with you customer service executive then inform that there was a system error hence the service was not activated ,then how I received the below email from your side . The customer service executive are very rude and hanging up the calls in mid of the conversation. Kindly revert the roaming charges for the month of October and November in Full neither I will have to take some strict actions in this case and port to some different network for all my Vodafone numbers . Regards,