Consumer Redressal

I purchased Nikitasha roti maker from Snapdeal.The Order No.3443360828 Immediately after opening the package we noticed that it was defective & damaged.We did not like the quality of the product. so we contacted the the customer care of Snadeal and returned it within 2 days. In their website it is stated that Snapdeal has 100% Moneyback Guarantee and 7 Days Return Policy.After they received the product back,one of the customer care representative named Lovey Arora sent email to me on 13 November and asked for NEFT details of the bank where the payment was to be returned. i provided the details on 14 November and then on 15 November he responded with the message that the information has been forwarded to their customer service team and they would contact me soon with the refund information. Since then almost 3 weeks have passed but neither they have refunded any money nor they have the slighest courtesy to contact me even though i have sent 2 reminders.I even called their customer care twice but they also gave me false and misleading information. It seems Snapdeal is a very big Fraudulent Company. i think most of the staff in Snapdeal have been trained just to lie,mislead and dupe the customers. Hope you would solve this matter soon.