Consumer Redressal

I purchased Nikitasha roti maker from Snapdeal.The Order No.3443360828 and the pice Rs.1295.Immediately after opening the package we noticed that it was defective & damaged.We did not like the quality of the product.So we contacted the the customer care of Snadeal and returned it within 2 days. In their website it is stated and high lighted that they have 5 days return policy with money back guarantee. After receiving back the product,one of the customer care representative named Lovey Arora sent email to me and asked for NEFT details of the bank where the payment was to be returned. i provided the details and then he sent responded with the message that the information has been forwarded to their customer service team and they would contact me soon with the refund information. Since then 3 weeks have passed but neither have refunded any payment nor they has the slighest courtesy to contact me even though i have sent 2 reminders. I even called their customer care twice but they also gave me false and misleading information. It seems Snapdeal is a very big Fraudulent Company.