Consumer Redressal

I have purchased a Nokia xl on 15th July 2014. From the very first week it was showing software problems and getting restarted automatically. After two months I was not being able to charge the phone and on taking it to the authorised service centre in ekdalia, Kolkata, they said that the usb port is deffective and will take around 17 days time to get it replaced. When I got my phone back the software problem was still there, and now it had developed an LCD problem (the screen was flickering). After 3days the phone was again not getting charged. I called up the helpline number n was told to deposit the phone and give him the sheet number. On taking it back to the service centre,they now tell me that the USB socket is broken and I will have to pay Rs. 4500 and get the mother board replaced. Besides, the customer care executives there were very arrogant and uncooperative. So I wanted to speak to the Branch Manager, they told me to wait for 20mins. After waiting,on again enquiring, I