Consumer Redressal

Consumer complaints & judgements portal
Telecom Active

Complaint #8848 — SAMIR CHATTERJI

Filed: 2 Dec 2014  ·  Address: 101/3/4 Satyen Ray, Road, Sangeeta Appt, Flat 2B, Kol - 34
I have a Vodafone postpaid connection(9830142478) in the name of my Company M/S Shuvam Watch Straps Pvt. Ltd. Unilaterally my billing address was changed by the operator to a wrong address(for which neither did I lodge any request nor did I submit any documents) and because of that I am not receiving the bills. Every month even after repeated emails and customer care complaints my billing address is not being restored to my original address. As a consequence my connection is being disconnected by the operator every month and I have to take the pain of visiting their office and generate a duplicate bill and then make the payment. Further, during the period of disconnection, when anybody is trying to call the number, there is an announcement that "Due to non payment of bill the line is disconnected" which is causing loss of goodwill for me and my company. Hence I request you to please direct Vodafone to restore my original billing address instead of the present wrong adrss

‹ More Telecom complaints File your own complaint