Consumer Redressal

Sir, I had made an order in Trendin.com on 10 Oct 2014 for 2 items. My order no. is 174588. It was couriered to me through Fedex Express service on 10 Oct 2014. No person from Fedex ever visited my address nor they called me. But it was said to me that they could not deliver as they were not able to reach there. For your information sir, my address is not some inaccessible area.then i had asked Trenin people to cancel my order and refund the amount over phone on 24 oct 2014. Then they had paid me back amount of 1 item and said once they receive the other item in their hub, they will repay me the rest. On 3 oct 2014, my item had reached their hub. Inspite of my repeated calls to customer service persoonel, it is not paid to me back till now. I have all proof for the same. I would like to take legal action against it.