Consumer Redressal

SIR/MADAM, I USED ONLINE WALLET SERVICE OF MOBIKWIK, REGISTERED FIRM OF GURGAON, HARYANA, I PUT RS. 10000 IN MY WALLET OUT OF WHICH I SPENT NEARLY RS. 5000. NOW THERE WERE NEARLY RS.4950 IN MY WALLET. BUT THE COMPANY HAS CLOSED MY WALLET AND THEY ARE NOT RETURNING MY MONEY BACK. THEY SAY THAT MY ACCOUNT IS SUSPICIOUS AS EARLIER I HAD MADE A COMPLAINT AGAINST INCOMPLETE TRANSACTION. NOW THEY SAY THAT THE DECISION HAS BEEN GIVEN IN MY FAVOUR, HENCE MY ACCOUNT HAS BEEN LOCKED. BUT TILL DATE, THERE HAS BEEN NO SOLUTION PROVIDED BY MOBIKWIK. I MADE MANY COMPLAINTS REGARDING MY CLOSED WALLET BUT ALL IN VAIN. PLEASE HELP ME.