Consumer Redressal

Vide mail dated 18/11/2014 Snapdeal confirmed our order dated 11/11/14 (Order No. 3504329329 for Philips LED TV). You had promised the delivery in 2-7 days. On not receiving any further communication from their end and also as the status on your website showed ORDER CANCELLD, we called snapdeal on 22/11/2014 and had a detailed & long conversation with their executive & thereafter with Sr. executive Ms. Anjali Puvar Resolution Expert. All our details and concerns were discussed in detail with her & it was fully agreed therein that there is no fault of ours (Consumer) but the order cannot be fulfilled due to Technical Constraints. chain of events can be summarized as under. 1.We placed order for Philips LED TV on 11/11/2014 & received order number. 2.We rejected their compensation offer of Rs. 300/- & complained to Snapdeal. 3.On 18/11/14 we received confirmation of your end that our ORDER IS PLACED. 5.Now we are told that our order is cancelled due to technical reasons!!!