Consumer Redressal

Hi, This is to inform that on Sunday 23rd November 2014 all of my balance(around Rs 45 and net data(around 550 MB) of my phone no. 8013358028 was deducted by Aircel with no confirmation. When I contacted them on the same day twice their customer care executive said they couldn't help me at that point of time and told me to call back the next day.Again when I contacted them on Monday and spoke to a supervisor, he told me that he is taking my request and will send me a request number which I never got. Again when I contacted them around 3:30 PM same day, a lady representative said that all my balance was deducted as I had over used my net pack where as per my knowledge I hardly used my net on that day and made any phone calls. I am writing to you so that I can get some advice and help on this issue.