Consumer Redressal

To the concerned, I had ordered Philips BG2024/15 BodyGroom Shaver For Men, but www.shopclues.com failed to deliver the product in spite giving them buffer time of 4-5 days over and above their estimated delivery timelines. I went ahead and cancelled the order (order no: 25243256 previous reference to same order was 23451757). I have been raising requests with their customer care to void the transaction and revert my money to my credit card for last 2 weeks but there is no appropriate communication in this regard and my money has been not reverted. Secondly I had bought this product on EMI and if the transaction is not revered bank will initiate EMI payments. I have all email communication written to www.shopclues.com in this regards. Request your intervention and help me to get my money and compensation for trauma caused here.