Consumer Redressal

in the month of Sept had made the full payment for the outstanding amount on my card through by cheque payment. There was a mistake in writing the card number due to which the payment was not credited to my account. Due to lack in the service of ICICI bank I came to know that the cheque was not cleared. I asked the customer service people to cheque for the cheque they refused receiving any cheque and was asked to the bank where I have deposited the cheque and collect it from there. The branch informed me that the cheque was with the collection department. After following up with the bank for almost 15 days I receive a copy of the cheque and not the original. I needed the original cheque back as it was issued from the loan dept and if I return back the original cheque then only I will be issued a new cheque. in this process almost a month and a half was wasted and I was charged late payment charges and interest charges which I had to pay and now after clearing the cheque the bank again