Consumer Redressal

My car Toyota Etios V – MH03 BH 3637 caught fire on 24th January 2013 at 5.40 am at the parking area of my building, Mulund, Mumbai. We had a meeting with the Toyota representative along with the Dealer Millenium Toyota, Thane yesterday, 2nd February 2013. The Toyota representative gave all reasons to convince us that there was no manufacturing defect in the car and that the fire could have taken place from external sources. We were also told that the fire would have started inside the car at 3-3.30 am. We want to clarify that if the fire was from external source as they want us to believe then the entire area would be blazing in matter of minutes as the outside area was more susceptible to fire and there were cars parked close by one after another When we saw the car at 5.40 am, the fire was coming out from the bonnet and within minutes the intensity increased threatening the surroundings. It took 6 fire extinguishers to contain the fire until the the Fire Brigade came in and did the rest. Moreover, the bottom of the car is intact and the bonnet couldn’t be opened. It is evident that the damage had started early from within and was only detected outside at 5.40 am when the flames started oozing out of the bonnet. Toyota cannot deny malfunction in the stationery car. Later on net we have found 2 more incidents, Please google \" ETIOS on Fire\" and you will find 2 more cases in Delhi on 24 Jan 2012 and one in Chennai in Oct 12 in the parking lot. Toyota is totally answerable to us for the incident and the trauma we have gone through. There may be other cases which have not come on the net. Thank you. Lavina Quadros M - 9820569980 Navin Quadros M - 9819369135