Consumer Redressal

WE HAVE PURCHASED A KELVINATOR-NUTRICOOL 190LTR SINGLE-DOOR REFRIGERATOR FROM SNAPDEAL.COM, BUT THE DELIVERED PRODUCT IS FAULTY AS ONE BACK-STAND IS SHORTER THAN THE OTHER ONE, HENCE IT IS NOT STANDING PROPERLY.APART FROM THIS IT IS NOT EVEN COOLING AND A CONSTANT SMELL OF GAS FROM INSIDE IS INDICATING THAT IT IS LEAKING. DESPITE REPEATED COMPLAINTS TO SNAPDEAL, THEY ARE REFERING US TO KELVINATOR SERVICE-CENTER AND KELVINATOR IN REPLY ARE SAYING THEY DONT ENTERTAIN SNAPDEAL. HENCE HAVING LEFT WITH NO OPTIONS, I AM LOOKING FOR YOUR KIND CONCERN REGARDING THIS ISSUE AND CUSTOMER SATISFACTION. ALL DETAILS OF MY ORDER ARE GIVEN BELOW. I WILL BE OBLIGED IF YOU KINDLY LOOK INTO THIS MATTER AND HELP ME. THANKING YOU. ITEM CODE- 008283 ORDER NO- 3274307323 SUBORDER NO-4433223248 INVOICE DATE-20/10/2014 SELLER- JUMBO DISTRIBUTORS; GATI KWE,370A&370B, NEAR NASHIK HIGHWAY ROAD,OPP. INDIAN OIL PETROL PUMP, VADPE VILLAGE, BHIWANDI,TAL-BHIWANDI,DIST-THANE,MAHARASHTRA-421302 AMOUNT- RS 9672.00