Consumer Redressal

Hello, I buy Xolo Q500 dule sim mobile last year, I had problem in sim 1 port, that's why I submitted my mobile in xolo care, and they tell me there is physical damage in mobile that why they can't take mobile in warranty so you have to pay for repairing, I submitted my mobile on 1st November 2014 and they sent my mobile to head office Noida, and my workOrder NO:310000880370. After 17 days I got message from lava mobiles, your phone is repaired and please collect ASAP, so I was gone to xolo care to collect my mobile and I seen that my mobile is in same condition in which I submitted, they didn't repair my mobile. when I told them, they told me you have to submit you mobile again and you have to wait around 25days. Please take necessary action for such bad service of mobile company. Thanks and regards Nilesh Sarvaiya.