Consumer Redressal

vendor - SnapDeal e-mail - help@snapdeal.com 1. Order no 2679156404 23.08.2014 Microwave oven Rs. 7370.00 2, wrong mode delivered two times 3, requested for refund 4, received refund Rs. 7001.00 on 30.09.2014 5, following up for Balance Rs. 369.00 since 06.10.2014 Snapdeal transferred to their SD cash without my knwoledge/permission. 6, Have spoken to more than 20 customer service executives and more than 10 floor supervisors, 7, every time they assure of refund/resolution with in 24 hours or max 7-10 days. 8, many times requested for call back but the never calls. 9, so many e-mails are not answered. 11, they asked for bank account details to credit the money directly. I have given the bank details more than 5 times. Is there any responsible, sensible person in Snapdeal who can understand my problem and refund my money Rs. 369.00