Consumer Redressal

Team - I bought 2 Nilkamal chairs from Snapdeal.com and both chairs received were damaged/used. I requested them to replace it and they asked to share images, I did and finally they agreed to replace. I kept on getting text that someone will come and pick the chairs today and no one ever turned, in addition, I used to get email everyday that I canceled the request to replace. I kept calling them everyday to make sure that I've not canceled it and again same text, same email. It kept happening for 20 days and I was immensely frustrated to make them believe that I never canceled. Now finally someone picked from my home and instead of replacement they refund money, that too only for one chair. I again called to update that 2 chairs are returned but refund only 1, they'll process for 2nd one after few more days. I spent over 2000Rs in phone callls, over 6hrs of my time and frustration to make sure that they're at fault but no one ever tried to call back, accepted. Snapdeal order # 31567423