Consumer Redressal

I purchased Wonderchef Family Size Super Tandoor few days ago from snapdeal.com. Its heating element is malfunctioning as tandoor is not getting hot at all even after minutes of wait. I followed all the instructions and I tried it in 3 different sockets in kitchen, one small light comes up but no heating is produced by this Tandoor. Seems this unit is faulty. I contacted wonderchef customer care via email (care@wonderchef.in) and they requested bill copy and small video of the issue. I sent all details but they are not replying. I am sending reminders again and again but to no avail. Their contact details are : Supreme House, 7th Floor, Plot No. 94-C, Opp. IIT Main Gate Powai, Mumbai - 400076 Phone: 91 -22 -32191488 / 91 -22 -32151148.