Consumer Redressal

In the first week of October 2014 airtel customer care called me and said that they can upgrade my present 3G to 4G connection free of cost and that my number will not change. I said yes. They sent me a representative(sunil) the next week, who took my 3G dongle and handed over a 4G dongle. He also handed over a sim card with no 89914 50900 94016 87960 H4 0T 1407. He got my signature on the 4G application form and collected copies of address and identity proof documents. He said in two days my 3G connection will be disconnected and 4G will be active and I will retain the same number. He said for those 2 days i can work on my 3g sim card using the 4 G dongle. But unfortunately it did not happen that way. My 3G stopped working or rather worked in sporadic order very few times and my 4G is still not activated. Mr Vinay(9900054545) and Akmal (9686088538) who work for airtel and who first took my calls and said they will get it done in a day, have not been responding to my calls ever since.