Internet / Broadband
Active
Complaint #8400 — Gandham Srinivasrao
Filed: 13 Nov 2014 ·
Address: RBI/MS/20 - 2 Near loni railway quarters A/P Loni Kalbhor
I am a customer of BSNL Broadband service .... Ive been using BSNL broadband from past 6 years .. My Broadband plan BBG-HOME-FN-600 .. without any information the plan was changed to BBG-HOME-FN-630 ... I didn't notice it because of the mere 30 rs change in the bill .. but they changed my plan from BBG-HOME-FN-630 to BBG-HOME-CNT-630 .. the fi=ormer plan offered me free download and upload from 0200 hrs - 0800 hrs daily but the latter charged me 15p/mb in that period and this was done without any prior notice . And due to the fact i didnt know , i used it in the 0200-0800 as i thought it was free and when i received my bill i was shocked . and they had changed my plan 3-4 months ago and i dint know that . i request you to please look into this matter and provide me with proper compensation
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