Consumer Redressal

I have had such an awful experience with Amazon. I had ordered BBQ Grill on 13th October 2014 and they had mentioned that the item will be delivered between 20 - 21 Oct 2014. Based on this I had planned my trip with my friends and families arranging everything required for BBQ. They gave me assurance multiple times that it will be delivered on time . Despite giving multiple options for delivery , Amazon failed to deliver this product and finally it reached 4 days later! I have contacted them asked for a return . they paid my money back after 5 days. All that I want is to write this experience in their website. I have been trying to write for more than 10 times , emailed them , called them, all that they say is this review cannot be published. Need help in getting the review published. If the mistake is from them , let all online shoppers know it.