Consumer Redressal

Hi, My name is Cijo Jose. I made gate payment for few of my friends on 26-09-2014 , 29-09-14, 7-10-14 using my visa debit card 4048-3450-0075-4965. But after the payment was approved , it showed a page " 403 forbidden " , instead of the application form / receipt. A total of Rs.4500 (4 x 750 , 1 x 1500) was spent on gate registration website (appsgate.iitk.ac.in), all of them failed. Amount was taken from my account , but payment was incomplete. When I made payment repeatedly , I got the Application form/receipt. But I haven't still got my refund. In GATE brochure , it is said that refunds will be made after 3 days of transaction. But its been over a month and I haven't got the money. A total of Rs.4537.96 is debitted from my account to gate site including bank commissions(12.64 + 6.33 + 6.33 + 6.33 + 6.33) IIT kanpur , organizing institute of GATE 2015 has not yet refunded my money. Total Amount needed : Rs.4537.96